Store Terms and Conditions & FAQ
How can I contact you?
By email: sirenapearlsart@gmail.com
Shipping Terms & Conditions
- If the customer inputs their address incorrectly and the purchase gets lost, the customer may need to pay additional for a replacement.
- Customers are responsible for paying any additional duties and taxes their country may charge upon delivery.
- Before contacting about a lost package, please wait at least two months due to recent events of COVID-19
- If customer does not purchase the additional $7.30 Shipping Insurance fee and a piece of art gets lost or damaged I will not be able to refund the piece.
What happens if my purchase arrives damaged from Shipping?
If an original art piece arrives damaged during shipment, a refund will be sent if customer has paid the additional $7.30 Shipping Insurance when piece was originally ordered. Please take a photo of the damaged piece and email it to me with your order number and a short explanation. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.
When will my purchase arrive?
My art usually is shipped within a 2 week range from the time of purchase. I individually hand-package each print and piece with love and care so it can take some time before shipment. The art is then shipped with First Class Mail, which can take approximately 1-3 business days for US orders. Orders will normally arrive in a couple of weeks, but delays can occur with the pandemic. For international orders, timing will vary.
Do you ship internationally?
I do ship internationally. Please be aware that there is a possibility of you being charged customs fees (a certain percentage of the price you paid for your order) when it arrives in your country. This varies from country to country, so please research your country’s customs fees and be prepared for this. Additional charges are are the responsibility of the customer.
How do I check out?
After you have added items to your cart, click on the cart at the upper-right. Once you open the panel, click “Checkout”. Then fill out the form on the checkout page for the billing and shipment information required for purchase. When your done click on the button “Place order”. When your payment is received you will be sent an invoice.
What payment methods do you accept?
I currently accept credit card, PayPal and Stripe. Please contact me through my email on any payment method inquiries. I currently only accept USD currency but hopefully in the future I can find a way to convert to other currencies as well.
How much does shipping cost?
Shipping is calculated at checkout. It depends on the final weight of your package, the destination, and the time I spend shipping it out. You can see the shipment total during checkout after inputting your address. This cost does not include any customs or duty fees your country may charge. If you are near the local area of Washington DC Metropolitan and prefer to pick the piece up, contact me through my email and we may be able to arrange something.
Can I track my order
If there is tracking available for your order, the tracking information will be included in your shipping confirmation email.
My purchase hasn't arrived. What do I do?
Due to Covid 19 mail has been slower. Allow up to 2 months for your purchase to arrive. If your purchase still hasn’t arrived contact me through my email.
Pet Commissions
Copyright
The artist retains the image rights on all artwork that is produced. When a portrait is commissioned I reserve the right to display it in my website gallery and on my social media pages. Clients who do not wish their commissioned portrait to be shown online must notify me before work commences.
Payment
After confirmation of all details, a non-refundable 50% deposit is required. Once the full non-refundable 50% deposit is received, the portrait process will begin. Full payment of the remaining 50% (and any shipping/handling costs) is due upon completion of the portrait and once it is received, the portrait will be delivered.
Cancelation
If you do not approve of the finished portrait or choose to cancel you will not need to pay the remaining 50% the portrait will remain my property to do with as I see fit. The initial deposit is non-refundable if work has commenced on the portrait. The initial 50% covers the artist time, administration and materials used. After work is approved and shipped, no refunds will be made.
Privacy Policy
The artist will not sell, distribute or lease your personal information to third parties.